CISCO Hospitality Connect 2027

Hospitality is navigating a period of profound change. Rising costs, evolving guest expectations, cyber threats, increasingly complex technology and an explosion of data are putting new pressure on businesses and the people responsible for keeping them running.

So what does it take to build a truly resilient hospitality business?

Hospitality Connect brings together senior hospitality and technology leaders for a morning of candid discussion around business resilience - exploring how technology, data, people and leadership can help organisations adapt, respond and continue to perform when the unexpected happens.

Brought to you by Cisco and Focus On Hospitality, and supported by HOSPA, the event is designed as an open forum for hospitality leaders to share experiences, challenge conventional thinking and explore what resilience looks like in practice.

The conversations shaping hospitality

Turning data into value
Hospitality businesses have more data than ever. We’ll explore how to move beyond collecting information to using it to drive better decisions, improve efficiency and create commercial value - including where AI can have the biggest impact.

Rethinking the technology foundation
Resilience starts with the foundations. From networks and Wi-Fi to automation and infrastructure, we’ll look at how hospitality businesses can reduce complexity and build technology environments that are more adaptable and easier to manage.

Preparing for disruption
From ransomware and cyber threats to everyday technology failures, disruption can quickly become a business-critical issue. We’ll explore how organisations can prepare for the unexpected while giving IT teams the tools and time to focus on what matters.

The leadership challenge
Technology is only part of the answer. We’ll hear from hospitality leaders and industry experts about making smarter technology decisions, developing resilient teams and preparing organisations for what comes next.